Canny vs Loom
Pricing
Canny: Free tier, from $79/mo
Loom: Free tier, paid from $18/user/mo
Description
Canny: Customer feedback management for product teams
Loom: Quick video messages instead of meetings
Pros
- Feedback boards let users vote on features so you build what people actually want
- Public roadmap builds trust and reduces 'when will you add X?' emails
- Connects to Jira, Linear, Intercom, and Slack for team workflows
- Record screen + face video and share a link in under 60 seconds
- Free tier gives you 25 videos up to 5 minutes each
- Replaces meetings that should have been an email (or a video)
Cons
- Jumps from free to $79/month (expensive for a feedback tool)
- Overkill if you have fewer than 100 active users giving feedback
- Owned by Atlassian since 2023. Some features are being gated to paid plans
- Videos longer than 5 minutes or more than 25 videos require Business ($18/user/month)
Details
Canny helps product teams collect, organize, and prioritize customer feedback. Clean interface with built-in roadmaps and changelogs.
Bootstrapped to $3.3M ARR by Sarah Hum and Andrew Rasmussen, both ex-Facebook. Remote team of 16, profitable since year one.
Loom lets you record quick screen + face videos instead of scheduling meetings. Insanely useful for async teams. Started bootstrapped on maxed credit cards, grew to 10M+ users, sold to Atlassian for $975M in 2023. The free tier is still generous enough for most solo use. Business costs $18 per user per month and removes the video and length limits, and Business + AI costs $24 with AI editing; paying annually saves up to 17%.
Canny verified
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