Canny vs Fathom
Pricing
Canny: Free tier, from $79/mo
Fathom: Free, paid from $19/mo
Description
Canny: Customer feedback management for product teams
Fathom: AI meeting notes that actually work
Pros
- Feedback boards let users vote on features so you build what people actually want
- Public roadmap builds trust and reduces 'when will you add X?' emails
- Connects to Jira, Linear, Intercom, and Slack for team workflows
- Free tier is generous
- Automatic summaries and action items
- HubSpot integration
Cons
- Jumps from free to $79/month (expensive for a feedback tool)
- Overkill if you have fewer than 100 active users giving feedback
- VC-backed (Zoom invested)
- AI summaries can miss context
Details
Canny helps product teams collect, organize, and prioritize customer feedback. Clean interface with built-in roadmaps and changelogs.
Bootstrapped to $3.3M ARR by Sarah Hum and Andrew Rasmussen, both ex-Facebook. Remote team of 16, profitable since year one.
Fathom records your Zoom/Meet calls and spits out summaries, action items, and highlights. Founded by Richard White (who built UserVoice). The free tier is surprisingly good: most solopreneurs won’t need to pay. #1 AI notetaker on G2.
Verified
