Basecamp vs Canny
Pricing
Basecamp: Free tier (1 project), paid from $25/mo, Unlimited $299/mo
Canny: Free tier, from $79/mo
Description
Basecamp: The OG project management tool
Canny: Customer feedback management for product teams
Pros
- All-in-one (chat, docs, tasks, schedule)
- Flat monthly pricing by number of projects, not per user
- 20 years of refinement
- Feedback boards let users vote on features so you build what people actually want
- Public roadmap builds trust and reduces 'when will you add X?' emails
- Connects to Jira, Linear, Intercom, and Slack for team workflows
Cons
- Opinionated (their way or highway)
- Free plan allows only one project and five users
- Jumps from free to $79/month (expensive for a feedback tool)
- Overkill if you have fewer than 100 active users giving feedback
Details
Basecamp is project management from the people who wrote the book on bootstrapping (literally: REWORK, Shape Up). Built by Jason Fried and DHH at 37signals. Over 100k paying customers, profitable from day one, famously bootstrapped (except a small Bezos investment in 2006). They also make HEY email.
Plans are priced by active projects. Free covers one project for up to five users. Freelancer costs $25/mo for 3 active projects and up to 20 users, Studio $59/mo for 10 projects, Pro $99/mo for 25 projects with time tracking, and Unlimited $299/mo billed annually for unlimited projects. Studio and above allow unlimited users.
Canny helps product teams collect, organize, and prioritize customer feedback. Clean interface with built-in roadmaps and changelogs.
Bootstrapped to $3.3M ARR by Sarah Hum and Andrew Rasmussen, both ex-Facebook. Remote team of 16, profitable since year one.
Basecamp verified
Canny verified
