Zendesk
From $19 per agent/mo billed yearly ($25 monthly); 14-day trial
Help desk software for email ticketing, live chat, a knowledge base and AI agents, priced per agent
Zendesk turns every customer email into a ticket that you can route, tag, answer with saved replies and report on. The Suite plans add messaging and live chat, phone support, an AI knowledge base and AI agents that answer customers on their own.
It is built for support teams, and it fits a solo founder who expects support to grow into a real part of the business. Early-stage startups can apply for a six-month trial of the Suite for up to 50 agents.
Plans are priced per agent, so on your own you pay for one seat. Paying yearly is cheaper: Support Team is $19 a month that way and $25 month to month. AI agents are billed per automated resolution, meaning each customer request they close without handing it to a person.
Pros
- Support Team starts at $19 per agent a month billed yearly, with ticket routing, automations, pre-written responses and analytics
- The 14-day trial gives you the full Suite Professional plan
- AI agents come with every plan, and you pay only for requests they resolve without a human
Cons
- Support Team is email ticketing only; messaging, live chat and phone start with Suite Team at $55 per agent a month billed yearly
- Some features, such as Voice, App Builder and Action Builder, are billed by usage once you pass the plan's allowance
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