LiveChat
Dedicated live chat tool with a fast widget, 200+ integrations, and strong reporting
LiveChat is a focused live chat tool, not a full helpdesk. It does one thing well: put a fast, good-looking chat widget on your site and let you talk to visitors in real time. The Starter plan is $20/agent/month billed annually ($24 monthly), and the Team plan jumps to $41/agent/month. It connects to over 200 tools and pulls messages from email, WhatsApp, Facebook Messenger, and SMS into one inbox.
The widget itself is genuinely one of the best — fast to load, easy to customize, and does not slow your site down. The AI Copilot on paid plans suggests responses and summarizes long conversations, which helps when you are juggling support between other tasks. The downside is cost and fragmentation: there is no free tier, the Starter plan limits chat history to 60 days, and if you want automated chatbot responses you need to buy their separate ChatBot product ($52/mo). For a solo founder who wants live chat specifically and can justify the spend, it is polished. If you need a free option or want chatbot automation included, look at tawk.to or Tidio instead.
What's good
- Chat widget loads fast and looks clean — one of the best-designed widgets on the market
- 200+ integrations including Shopify, Salesforce, HubSpot, and WhatsApp
- Built-in AI Copilot suggests replies and summarizes conversations in real time
Watch out for
- No free plan — Starter is $20/agent/mo (annual) or $24/month-to-month
- Starter plan only keeps 60 days of chat history, then it is gone
- Adding a chatbot (ChatBot product) costs $52/mo extra — it is a separate product, not included
Alternatives
Crisp
Live chat, shared inbox, and knowledge base in one — with a free tier that actually works
Tidio
Live chat and AI chatbot combo aimed at small e-commerce stores and service businesses
tawk.to
Completely free live chat with unlimited agents and chats — paid add-ons only for branding removal and AI
More in Customer Support
Chatwoot
Open-source customer support platform you can self-host for free or use their cloud starting at $19/agent
Crisp
Live chat, shared inbox, and knowledge base in one — with a free tier that actually works
Freshdesk
Traditional helpdesk with ticketing, knowledge base, and automation — with a usable free tier for up to 2 agents