Crisp
Live chat, shared inbox, and knowledge base in one — with a free tier that actually works
Crisp gives solo founders live chat, email support, and a knowledge base without paying Intercom prices. The free tier includes live chat and a shared inbox — enough to handle customer conversations professionally when you are the only person responding.
The interface is modern and does not feel like enterprise support software. On paid plans, you get chatbot automation and a knowledge base that can deflect common questions before they hit your inbox. The main gripe is the mobile app: notifications can be unreliable, which matters when you are the only person on support.
What's good
- Free tier includes live chat and a shared inbox for 2 operators
- Modern, clean interface that does not look like 2010 enterprise software
- Knowledge base and chatbot features on paid plans
Watch out for
- Free tier is limited to 2 team members — solo founder only
- Mobile app can be slow and miss notifications
- Some features (chatbot, video calls) are locked to expensive tiers
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