Help Scout
Help desk software that feels like email
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From $20/user/mo
Help Scout makes support feel personal, not robotic. It works like email, so customers don’t feel like they’re entering a ticket queue.
Ideal for solo founders who want to provide excellent support without it feeling corporate.
Pros
- ✓ Natural email-like interface
- ✓ Great knowledge base builder
- ✓ Excellent reporting
Cons
- ✗ Per-user pricing adds up
- ✗ No free tier