Chatbase vs Crisp
Pricing
Chatbase: Free tier (50 message credits/mo), paid from $40/mo
Crisp: Free tier, Pro from $25/mo
Description
Chatbase: Builds an AI agent from your own docs and data that answers customers on your website, in messaging apps and in help desks
Crisp: Live chat, shared inbox, and knowledge base in one, with a free tier that actually works
Pros
- Choose between OpenAI, Anthropic, Gemini and DeepSeek models on paid plans
- Connects to Slack, WhatsApp, Messenger, Instagram, Shopify and help desks such as Zendesk and Freshdesk
- Paid plans start with a 7-day trial, and yearly billing is 20% off
- Free tier includes live chat and a shared inbox for 2 operators
- Modern, clean interface that does not look like 2010 enterprise software
- Knowledge base and chatbot features on paid plans
Cons
- The free plan has 50 message credits a month, and free agents are deleted after 14 days without activity
- Removing the 'Powered by Chatbase' branding costs $99 a month extra
- Helpdesk, voice and API access start on the $150/mo Standard plan
- Free tier is limited to 2 team members, solo founder only
- Mobile app can be slow and miss notifications
- Some features (chatbot, video calls) are locked to expensive tiers
Details
Chatbase turns your help docs, website and other data sources into an AI agent that answers customer questions around the clock. You connect the sources, describe the agent’s role, set guardrails and embed it, with no code. The same agent can also handle sales questions and product guidance.
It suits founders who get the same questions again and again and want them answered on the site before they become tickets. Paid plans add model choice, integrations and analytics.
Usage is counted in message credits: Hobby ($40/month) includes 700 a month and Standard ($150/month) 4,000. When you run low, auto-recharge adds credits at $40 per 1,000, and those added credits don’t expire.
Crisp gives solo founders live chat, email support, and a knowledge base without paying Intercom prices. The free tier includes live chat and a shared inbox, enough to handle customer conversations professionally when you are the only person responding.
The interface is modern and does not feel like enterprise support software. On paid plans, you get chatbot automation and a knowledge base that can deflect common questions before they hit your inbox. The main gripe is the mobile app: notifications can be unreliable, which matters when you are the only person on support.
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